Rate your Support

Tell us how we did

After every support ticket you receive a one-click rating link. Two seconds of your time helps us spot patterns — both individual engineers who go above and beyond, and recurring issues we need to fix in the product.

How it works

1. Once your ticket is marked Resolved, an SMS / email goes out with a 1-to-5 star link.
2. Tap a star. Optionally add a one-line comment.
3. Anything below 4 stars opens automatically with our service-quality team within 24 hours.

What we do with your ratings

• Weekly review of every rating under 4 stars — we call you back to understand what we missed.
• Engineer scorecards — consistent 5-star engineers are nominated for our internal recognition program.
• Product backlog — any complaint that points at the software (not the support process) becomes a logged enhancement.