First Login & Registration
Datacenter selection, Xn-Talk-ID registration, and first sign-in.
From "installed" to "logged in"
Once ZN ERP is installed, the first time you launch it you go through three small dialogs in order: (1) pick the datacenter, (2) register an Xn-Talk-ID for your installation through the six-step KTP wizard, and (3) log in as a user. After that, every future launch drops you straight at the login screen.
Prepare before you start
The KTP (Key to Proceed) wizard cannot be paused half-way through — have the following ready so you do not lose a partly-typed registration:
- Business name as you want it printed on invoices and on the licence certificate.
- Contact person — full name of whoever should receive licensing emails.
- Address with the correct State (drives intrastate vs interstate GST defaults).
- An active mobile that can receive SMS OTPs from operators in India.
- A working email that is monitored daily.
- Your GSTIN if applicable (optional during registration but useful later).
- The temporary admin password for first login — provided by your installer / account manager.
Why an Xn-Talk-ID?
The Xn-Talk-ID is a unique identifier for your business installation, distinct from any individual user login. It does three jobs:
- Licence binding — links this installation to your licence so version updates and renewals reach the right database.
- Support routing — when you raise a ticket, support engineers reach you on Xn-Talk using this ID instead of a phone number.
- Broadcast channel — ZN can push announcements (regulatory updates, downtime notices) directly to your installation.
The Xn-Talk-ID is created once and lives for the life of the installation. Even if you never use the chat feature, registering an Xn-Talk-ID is mandatory.