Software Feedback

Suggest a feature or report a bug

Most of the best ideas in ZN ERP came from users. If you have a feature request, a screen that frustrates you, or a defect that is not quite a "support incident", this is the channel.

How to send feedback

1. Email feedback@xnservices.net with a short subject like "Item Batch: suggestion" or "Invoice: duplicate save on slow network".
2. Include the screen name and the menu path (for example Sales & Purchase → Transactions → Invoice).
3. Attach a screenshot if possible — one picture saves a lot of words.
4. Tell us how often it happens and what the impact is.

What happens next

• You receive an acknowledgement within 1 business day.
• Bugs go into the engineering backlog and ship with the next minor release.
• Feature requests are reviewed monthly. Big ones may be quoted as custom work; small ones often land in the next major release.
• If we cannot do it, we will tell you why — you will never just be ghosted.

What not to send here

This channel is for ideas and product issues. If you have a live problem stopping work right now, use Contact instead — that goes to the on-call engineers, not the inbox.