ZN ERP
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How to Reset a Forgotten Password

Admin-assisted reset of a user's password.

4 min read Updated Jun 2026   How-To

Purpose

Reset a user's forgotten password from the Standard Users screen, force them to change it on next login, and audit-log the reset. This is the safe alternative to recreating the user (which would orphan their historical transactions).

Before you begin

  • Administrator login.
  • The user's LoginID.
  • A secure channel to send the temporary password (not the user's work email if that email is the issue).
  • Identity confirmation — especially for high-privilege users.

Steps

  1. Start → Administration & Setup → File Management → Standard Users.
  2. Find the user (by LoginID or by name).
  3. Click Reset Password. The dialog asks for a temporary password.
  4. Set a strong temporary password (at least 10 characters, mixed case, digits).
  5. Tick Force change on next login (this is on by default).
  6. Click OK. The system updates the password and writes an entry to the user's audit log.
  7. Send the temporary password to the user over a secure channel — SMS, in-person, or an unrelated email.
  8. Confirm with the user once they have logged in and changed the password.

What success looks like

  • The user can log in with the temporary password, is immediately forced to set a new one, and continues with their existing rights and history.
  • Audit Log shows the reset entry with admin name, datetime and "password reset" action.

Troubleshooting

No Reset Password button visible.
Your role does not have the right. Log in as a higher-privileged admin or have one do the reset.
User still cannot log in.
Check that their account is not Disabled or locked by failed-attempt threshold. Re-enable / unlock.
User claims they never got the temporary password.
Verify the channel you sent it on. Reset again with a fresh temporary password sent through a different channel.

Tips

  • Never re-use the same temporary password — generate a fresh one per reset.
  • For administrator accounts, do the reset in pairs — one admin resets, one verifies identity.
  • Warning. Never share the Administrator (root) login. If the Administrator password itself is lost, the only recovery is a database-level reset by ZN ERP support.